Kohler Mira scoop two awards for customer support

As a company that takes great pride in its exceptional customer service and support, Kohler Mira is thrilled to announce it won two highly sought-after awards at this year’s South West Contact Centre Awards.

Highlighting the incredible attention to detail and excellence across its entire contact centre staff, Kohler Mira took home the Contact Centre of the Year (Small) award, while Stevie Thorne was Highly Commended in the Contact Centre Manager of the Year award category.

Recognised as the benchmark of excellence and customer service, the South West Contact Centre Awards celebrates and rewards companies and individuals who demonstrate superb customer service and support, along with delivery of quality assurance, and professional development initiatives.

Stevie Thorne, Service Operations Manager, was delighted to see the company take home two awards and was keen to praise the entire Kohler Mira contact centre team. She said: “After months of dedication, transformation, and teamwork, I’m absolutely over the moon that the centre won the Contact Centre of the Year award. To receive this recognition is a phenomenal achievement – but what makes it even more special is knowing the journey we’ve been on to get here. The late nights, the relentless drive for improvement, the unwavering commitment from everyone in our team – it all paid off.

“Thank you to South West Contact Centre Forum and to everyone who’s supported us along the way. Here’s to raising the bar even higher!

“I’m also deeply honoured to have been highly commended in the Contact Centre Manager of the Year category, and I’m incredibly grateful for the recognition. To the entire Kohler Mira team – you made this happen.”

The award success followed months of initiatives and strategies to improve morale and reduce outdated processes in the customer support centre. Through the empowering of the workforce and providing a more collaborative and driven workplace by offering flexible working hours, wellbeing support, and more transparency between leadership and frontline staff, the company saw substantial improvements to productivity, customer service, and morale.

This was illustrated by a rise from 4.3 to 4.6 on Trustpilot, improved speed to answer, and significantly reduced response times.

While the company is unsurprisingly proud of this achievement, it won’t be resting on its laurels. After all, improving the showering experience and reducing carbon emissions in the built environment requires continual innovation and evolution.